WARRANTY & REPAIRS

At Java Plum, we believe in all of our products and hope you enjoy them as much as we do. In case your Java Plum product needs any repairs please read our warranty and repair policy below. In case you have any questions, please email us at care@javaplum.com

WARRANTY

all Java Plum products carry a one year warranty and a lifetime repair service. In the event your product needs repair due to manufacturing defects (our apologies!) within one year of the purchase date, we will arrange collection of the product, repair it and ship it back to you free of charge.

Please register your product within 30 days of the purchase date in order to be eligible for the warranty. To register your product for the warranty, please email care@javaplum.com with following details:

  • A copy of the original invoice
  • The item number that can be found on the “Warranty & Repairs” booklet that came with your product. If you purchased your product directly from www.javaplum.com the item number can also be found on your invoice.

You will then receive an email with a “Warranty Registration Number” which is all you need to quote when you contact us regarding your product. If you need to have any repairs made under warranty, you simply need to email care@javaplum.com with the following:

  • Warranty Registration Number
  • Photos of the item showing the problem

In case, you forget to register your product for the warranty (it happens!) but need repairs within the warranty period, please email us at care@javaplum.com with the following details:

  • A copy of the original invoice
  • Photos of the item showing the problem
  • The item number that can be found on the “Warranty & Repairs” booklet that came with your product. If you purchased your product directly from www.javaplum.com the item number can also be found on your invoice.

REPAIRS OUTSIDE OF WARRANTY

Should your product need repairing after one year from the purchase date, we also offer a repair service. Any charges would be assessed on an individual basis. Please email us at care@javaplum.com with any repair queries, along with photos showing the problem.